Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer loyalty. They work primarily with small business clients, mostly in the IT industry. A real estate company needed to hire a business services team for call services to improve their debt collection rates. “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. If have a call center Tulsa need, the best in the business are found at MicahTek. According to federal officials, between 2006 and 2014, US call centers lost more than 200,000 jobs. CALL CENTER COMPANIES PHILIPPINES: List of Call Centers Based in the Philippines. The goal was to build the agency’s pipeline and increase sales. "We had a very good experience with them." The client called the collaboration a great success. A1 Call Center provided customer verification services for a telecommunications company. Bridges Strategies & Digital Marketing. Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. Their work increased overall processing efficiency. CGS delivers a wide range of Business Process Outsourcing (BPO) Services to meet your specific needs. Their services focus on voice services and digital strategy. Outsourcing customer service to overseas call centers was seen as a cost-savings to companies. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. Millennial Services offers outsourced contact center solutions, quality assurance, outbound & inbound call center support, and back office services. – Director, Software Development Firm. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." GroupOne Health Source is a full service medical billing and consulting firm based in Jefferson City, Mo. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. The team focused on content production and strategy as well as PPC, capturing around 50 new leads per month and satisfying the internal team. They helped the client, who was dealing with a large volume of customers, to improve their report processing efficiency. Home » Call Center Countries and Regions » Call Centers in the United States If you are searching for a US Call Center in a specific state, we can help! —Business Development Executive, Telecommunications Company. The team's work allowed the client to expand its customer base. Extended Presence is a sales outsourcing and lead generation company based in Denver. EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The Major Call Center Services. A consulting firm partnered with them for outsourcing services at a fair rate. "The data security and communications outside of my internal database was and is very excellent. We’ve had two years of record growth since working with them." The businesses they serve are mainly in the consumer products & services, financial services, and business services industries. Searching for and vetting potential partners is an exhausting process. AdvancedMD offers a wide variety of solutions for independent practices. Squeeze Media is a voice services provider based in Orem, Utah. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results. Salesify provided a technology firm with customer support and call center services. Inc. 4 Convergys Phils. “ - Head of Marketing, Revenue automation platform. "The consultative approach Squeeze Media takes is one of my favorite aspects of working with them." Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts. The Decline of US-based Call Centers. These conversations are ongoing and are expected to produce long-term profits. Extremely low internal employee turnover rate so our team members know your company and your product. With a team of more than 40 employees, SalesAladin supplies clients in the IT, business services, and healthcare industries with content marketing, voice/call center services, and non-voice BPO/back office services. "They had the information background to speak with our potential prospects with confidence." GCS Agents provided security consulting and analytics for an energy company's database servers. "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. – Marketing Director, Software Development Company. The Call Center Agent database includes an updated database of 2000 call center agents, customer service representatives, customer care consultants, help desk analysts, telesales representatives in the Top 500 North American Call Centers. The company, founded in 2001, has a team of 100 people who specialize in voice services. Their team of 49 employees specializes in back-office services, voice services, and IT strategy consulting for small business and midmarket clients in the financial services and real estate industries. AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. – Sales Operations Manager, Language Services Provider. , Inc. 5000: Fastest Growing Private Companies (2018) They also have an office in Philadelphia. If you need to reach call center agents of major call centers across the US, the Call Center Agent database is a need for your marketing efforts. Intelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. VSA, Inc. provided lead generation and appointment setting services for a software company. DFW is really a huge place for call centers. This involved cold outreach and scheduling services and mailing of collateral materials. Their work provided a significant ROI. They assisted with the client's marketing process: designing strategy, building marketing materials, and meeting with clients. VoiceLogic helps them save money as well. USA. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries. We have a very complex product, and they do a good job of explaining it and getting people interested.” – Marketing Coordinator, Software Company, Inc 5000: Fastest Growing Companies in Lead Generation (2012, 2013, 2014, 2017, 2018) DIGI-TEXX is a business process outsourcing company based in Ho Chi Minh City, Vietnam, and was founded in 2003. First Point Communications produced outstanding results that exceeded the agency’s expectations. Undeniably, most of the companies in the Philippines now are business process outsourcing firms or more commonly called as BPO companies. The services rendered include management of patient records, billing customer support, and business analytics. , Customer [email protected] Solutions Top 50 Teleservices Agencies 2010. They provided call center services on behalf of the client in order to interact with customers and used the resulting data to make telemarketing recommendations to the client. "They're dedicated to making their customers like us as successful as possible. , Philadelphia Region’s Best Places to Work (2018) The firm also offers big data and back-office services to its clients. One of the largest employers in northern Arizona, this call center handles the inbound and outbound services of US phone numbersand international customer service inquiries for American Express on its impre… They consistently receive positive feedback, and we want to hire more of them.” — Manager, Telecom Management Company. Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. , Austin American-Statesman: Top Places To Work (2011, 2012, 2013, 2015, 2017) List of Call Center Solutions Companies in United States, Suppliers, Distributors, Manufacturers, Importer. First Point Communications provided outbound call services for a real estate agency. Karcher … It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. The training has improved the efficiency of the company as a whole. 2601 Willard Rd # 105 23294-3638 - Richmond (VA) 8042852053 Ultra B2b Call Centers. Service 800. With all the call center companies setting up offices in the Philippines, it is important for us to identify the top 20 call centers today. Citigroup has a huge call center here. Yodel Technologies provided lead generation services for a financial services company. "We’re able to brainstorm and give feedback to streamline and make their jobs easier and more effective." Founded in 2009, their team currently consists of 20 employees. Yodel Technologies is a software company founded in 2015 in Washington, Utah. "Our company saves 20 man-hours on a monthly basis. Founded in 2016, their team of around 60 employees provides back-office services and voice services. The company provides voicemail restarts, troubleshooting, and ordering services to the client’s customers. Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support. SalesAladin is a customer acquisition firm founded in 2016 in Ghaziabad, India. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. "– Legal Executive, Retail Firm. "[Their strengths:] Their responsibility, patience, honesty, and humility." Salesify is an information technology firm that has offices in the United States, the Philippines, and India. Lead generation increased exponentially with help from the client who has a solid understanding of the market. VSA, Inc. conducted research and developed a list of potential companies, and set up meetings for the client with the C-Suite individuals of those companies. The client needed a partner and realized that Unity Communications could expand its call center services to the Philippines. The team focused on retargeting dispositioned leads on a variety of platforms, including email and LinkedIn. Since 2017, their team of fewer than 10 work … In addition, the team structured an outreach program that booked appointments and launched outbound sales. Call center services are not one-dimensional. Even ones that are located in the United States have companies that they contract with that are outside the U.S. Founded in 2006, they have a team of over 750 employees. AdvancedMD provides full-service back office support for a medical clinic in Florida. We provide outsourced telemarketing and inbound call center services, working on a per job, per hour, or pay for performance basis. The staff now has less work to complete since the agency came aboard. The former client used the collected data to update their policies and improve their services. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. First Point Communications is an appointment setting service based in San Ysidro, Calif., and founded in 2014. Founded in 2005, Salesify's team of over 1,500 employees have over a decade of experience specializing in call center services. Quality Contact Solutions. Their work produced two to three leads a week. They helped the client target local markets that they were interested in and set appointments for them. Belkins. "Their strongest point is their infinity call tracking...Their service is perfect for me." "They're great about asking questions, open to suggestions, and eager to succeed." The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. "They can handle lots of traffic from consumers without failure." —Sales, IT Out-Staffing Company. As a result, the client's security services and communication vastly improved, reducing its hours and money spent on the task. Pereus Marketing helped an insulation company generate leads. Squeeze Media is a leading provider of integrated business process outsourcing (BPO) services located in the silicon slopes of the Rocky Mountains. Through this engagement, Intelemark has generated millions for the firm through lead and appointment generation. and processed orders. There are different call center processes that need to be run with great care, and according to the requirements of customers. Ansafone is a voice services provider based in Ocala, Fla. with an additional office in Santa Ana, Calif. "The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. Their services drove a significant increase in sales. A marketing firm wanted to handle more inbound phone calls. — Chief Commericial Officer, Digital Marketing Agency. From roughly 600 leads in our database, we've generated two deals." SalesAladin built a campaign to increase the customer base of a software development firm. Call Center Outsourcing as a Solution. The client wanted to improve customer service and collect feedback from consumer interactions. — Owner, Colorado Bed and Breakfast, Strategic Sales & Marketing (SSM) is a lead generation company based in Farmington, Conn. Since 2002, their team of 21 has been specializing in voice services for clients in various industries such as information technology, education, financial services, and others. Invaluable!" The company was founded in … Founded in 2002, their team of over 20 employees serves firms of all sizes across a range of industries, including business and financial services, education, and healthcare. View their profiles, reviews, and more below and choose your next partner with confidence! Typical clients are looking to reach the Owner, Director, VP or C level of contact, have a sales cycle that requires multiple touch-points, and uses a "solution sell process.". They primarily work with clients in the consumer products, media, and education industries. Texas had the most call centers in the United States with a total of 710, which in turn employed over 288,000 people. Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. Smashdeck partnered with a revenue automation platform to help their business generate leads and perfect the voice of the company for consumer acquisition. Pindrop Security is an American information security company that provides risk scoring for phone calls to detect fraud and authenticate callers.... 31West is one of the top call center outsourcing companies in the USA. , Austin Business Journal: Fast 50. The firm, founded in 2006, has a team of less than 50 provides appointment-setting services that connect small to medium-sized businesses with potential clients. 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